Where do you ship to?
Great News !! We have added shipping to the USA as well as Canada. (Duties and Taxes Are Not Included)
How much are your shipping charges?
*FREE SHIPPING on order over $150 (Canada Only)
All other shipping fees** are calculated at the check out stage based on your total sub-total amount ordered and shipping options selected.
*Free Shipping Promo only applies to Canadian Residences.
**All Shipping Rates are calculated in Canadian Dollars**
What if my parcel does not arrive?
We ask if you could patiently wait up to 15 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If, you have still not received your order after this time, please get in touch with us and we will look into this for you.
PLEASE NOTE: We are not responsible for lost or damaged parcels due to postal error or being given incorrect addresses. If you find yourself in this position please contact your local post office and give them your tracking number to help you locate your parcel.
STANDARD DELIVERY TIMES: *PLEASE NOTE THAT DUE TO the COVID 19 situation, delivery and shipments will be delayed.
CANADA▪️ 5-10 Business days- excluding holidays
PLEASE NOTE THAT DUE TO COVID 19 SAFETY PRECAUTIONS WE DO NOT ACCEPT RETURNS AT THIS TIME. This police is to keep all our customers and staff safe by ensuring items are sent out in unworn condition.
What type of CREDIT will I get?
We will provide a online store CREDIT only for items returned that fall under our return policies. We do not offer refunds.
How long will it take to receive my CREDIT ?
CREDITS may take up to 15 business days due to the current COVID 19 handing restrictions to process once a claim is submitted. We will make an effort to contact you once we have received your returned item into the warehouse and to give you status on your return and to provide your online credit code.
What do I do if I receive a wrong or faulty item?
We're sorry to hear that you've received an incorrect or faulty item.
Please contact us at email@example.com with your order number and details of the issue within 7 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.
Do you have a catalogue?
Because our collections are hand selected and many are limited quantities we do not offer a print catalogue at this time.
Sometimes an items is so popular that is sells out in record time. If you find an item online that states “Back Ordered” you can still place your order and will be sure to get it to you as soon as possible. If your order contains other items we will hold your order for 5 business days to fulfill the entire order and if an item is still in back order status at that time we will ship out the bulk of the order to you with the back ordered item on a separate shipment at no cost to you when it becomes available.
When will be credit card be charged?
Your credit card will automatically be charged as soon as the order is confirmed in the system.
By purchasing from this site you agree to all the terms and policies.